Return Policy

General Return Policy Information:

Returns are accepted within 14 days for a full refund if the items are unworn, unwashed and with the included tags. If returned after 14 days a store credit may be issued. Sale items are final and will not be accepted for return.

 

14-Day Return Policy:

 

At Rural Rose, we want you to be completely satisfied with your purchase. Therefore, we offer a 14-day return policy for items bought from our Rural Rose. Please review the following guidelines:

 

1. Eligibility:

   - The item must be unworn, unused, unwashed and in its original condition with all tags and labels attached.

 

2. Timeframe:

   - You have 14 days from the date of delivery to initiate a return.

 

3. Return Process:

   - To initiate a return, please contact our customer support team using the contact page or at Jaden@ruralrose.com within the 14-day period. They will provide you with instructions.

   - Ensure that the item is securely packaged to avoid any damage during transit.

 

4. Refund Options:

   - Upon receiving and inspecting the returned item, we will issue a refund to your original payment method.

   - If you prefer, we can also provide store credit for future purchases.

 

5. Exclusions:

   - For hygienic reasons, we cannot accept returns on undergarments, bodysuits, swimwear, or earrings unless they are defective or damaged upon receipt.

 

6. Non-Refundable Items:

   - Shipping fees and any non-refundable taxes or customs duties paid on international orders are non-refundable.

   - Gift cards or promotional vouchers are non-refundable and cannot be exchanged for cash.

 

7. Defective or Damaged Items:

   - If you receive a defective or damaged item, please notify us within 48 hours of delivery. We will arrange for a return or exchange at no additional cost.

 

8. Final Sale Items:

  - All sale or discounted items are final sale.

  - Bodysuits, undergarments, earrings, and swimsuits are final sale.

 

Please note that Rural Rose reserves the right to refuse a return if the item does not meet the above-mentioned criteria or if the return is initiated after the 14-day period.

 

We are committed to providing a smooth and hassle-free return experience. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.